Privacy Policy

* Trademarks, Copyrights, Restrictions,
* Disclosure of Information,
* Payments
* Three Digit Validation Code cont,
* Delivery,

*Refunds

In this statement “we” and “our” means Window Cleaning Online with the ABN of 57 255 386 784, and “you” and “your” means the person accessing this site.
We may collect personal information online when:

  • Your register to become a member of windowcleaningonline.com.au
  • You make online purchases
  • You submit questions or comments to us
  • You request information or materials

The type of information collected may include name, billing and delivery information, email addresses, and credit card information.
We may use the information you provide to create and maintain accounts, process, fulfil and follow up on orders, answer your emails, and send you information you request. We may also send you information from time to time relating to products and services we provide you with, unless you indicate you do not wish to receive them.
We may send you emails about your orders or your account and in response to your questions. We may also send you email with information or special offers about products and services that may be of interest to you, unless that you indicate you do not want to receive them.
Should you choose not to receive emails and promotional material you may not receive special offers that may be of value to you. This option only applies to emails and mail outs of a promotional nature, as we may find it necessary to send you information relating to your account or order.
If you send us other information it will only be:

  • Collected by lawful and fair means
  • Used for a lawful purpose
  • Collected with your consent, and
  • The purpose for use is made clear and explicit

Window Cleaning Online cannot be held responsible for lapses in security caused by third party access to information as a result of your failure to keep your personal information private.
You can at anytime choose to change your personal details, and we request that you keep your details and information as current as possible.
Should you wish to be removed from our files at any time please contact us via email to info@windowcleaningonline.com.au Details can only be removed should you no longer wish to purchase from us and you have no outstanding orders or accounts.
You should be aware that there might be risks associated with the transmission of information via the web and you should take steps to protect your personal information. Window Cleaning Online uses state of the art encryption technology for transferring credit card data. In the unlikely event that you believe any unauthorized use of your credit card has occurred, please immediately notify us and contact your bank.
Products can only be purchased through this web site by using a credit card. Your credit card will be debited at the time of ordering. Product prices are inclusive of GST.

Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by windowcleaningonline.com.au, its related companies or by other parties that have licensed their material to Window Cleaning Online. Material on windowcleaningonline.com.au or any Web site owned, operated, licensed or controlled by Window Cleaning Online is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Window Cleaning Online. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Window Cleaning Online copyrights, trademarks and other proprietary rights, and is prohibited.
The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information
Window Cleaning Online will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Window Cleaning Online sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Payments
If you are still uncomfortable purchasing online, that’s fine! You can call our experienced sales team between 9 am and 4pm EST Monday to Friday from within Australia on: 03 9818 3333 to arrange delivery. All phone orders will require written authorisation from the card holder either via fax, post or email. Alternatively you can fax your order, together with payment details, to 03 9819 9119.
It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from windowcleaningonline.com.au

Three-digit validation code
When you order from windowcleaningonline.com.au, you will be asked for your credit card number and expiry date.  You will also be asked for a three digit validation code. The validation code is a three-digit number on the back of the card.  The code is a new feature, that provides merchants with an ‘extra’ layer of verification, especially when you use your card to make purchases on the internet, over the phone or via mail order.

The code is unique
The three-digit validation code is unique to your card.  It is not embossed, like your card number, or electronically saved in your card’s magnetic strip, so it’s very difficult for fraudsters to get the number electronically or from a card imprint.  When you provide the validation code to a merchant via the internet, over the phone or on a money order, the merchant has additional proof that you have the card in your possession when the transaction is made.

Where is the code?
The code is printed on the signature panel on the back of your card.  The full number is quite long but you only need to provide the last three digits when requested.

Delivery
Please allow a minimum of five days for delivery in Capital Cities. Please check the courier costs page for regional city delivery times. We strongly recommend that you check your postal address prior to finalizing your order. You must use a physical address and not a post office box or we will be unable to deliver your goods. Refunds will not be given if you supplied the wrong postal address. You will be charged courier costs if the parcel has to be resent due to an incorrect address being provided. When the purchases are sent to you they are at your risk.

Refunds
Items purchased via this site will be refunded within 48 hours of delivery. All claims after this point will be rejected unless required by law.
Refunds will not be given if you supplied the wrong postal address should your parcel not arrive. You will be charged postage costs if purchases have to be resent due to an incorrect address being provided. When purchases are posted to you they are at your risk.
As we cannot distinguish the age of visitors accessing our web site, purchases from Window Cleaning Online, our blanket privacy policy applies to all visitors. If a child has provided us with personal information without parental or guardian consent, then this may be removed by emailing your requests. Should a child purchase an item without parental or guardian permission a refund will be given within 48 hours of delivery. Postage charges will be charged in this event.
All prices shown on windowcleaningonline.com.au are shown in Australian Dollars.
This site contains links to other web sites. We are not responsible for the privacy practices of other sites.
For further details please contact us directly  on
Phone: 03 9818 3333 or via email info@windowcleaningonline.com.au .
We reserve the right to change this policy at anytime. All product details, terms and conditions can be changed at any time. No information on this site should be considered as final or to be relied upon as it is of a general nature only. Please contact us on the details above to obtain the latest information.

 

Note 10% ‘GST excluded on all products but is added at the checkout – Window Cleaning Online is the number one supplier of window cleaning products throughout Australia, browse and buy great quality window cleaning supplies such as Sorbo handles, Ettore rubbers and much more at the best price around! We are Australian owned and operated, with the only window cleaning product showroom based at Acorn Window Cleaning’s offices in Melbourne, Victoria. Drop by and look at the wide ranges of Window Cleaning products today! Our product range includes waterfed pole systems, handles, washers, poles, ladders, detergent, scrapers if you use it in window cleaning then you can find it at either Windowcleaningonline.com.au or at Acorn Window Cleaning. Window Cleaning Online is a sponsor and founding member of the Australian Window Cleaning Federation www.awcf.org.au with a strong belief in uniting all window cleaners and making the industry as professional as we can. This includes having the best access to professional window cleaning products at the best prices.

No matter if you’re looking for brushes, buckets, chemicals & treatments, cloths & pads, domestic, ladder accessories, poles, rubbers, scrapers, squeegeestools & holsters, washers and water fed pools. You can find all the top brands and products at window cleaning online or at our showroom. We stock all the major window cleaning brands like Ettore, Sorbo, Wagtail, Eureka, Unger, Pulex, Glidex, Triumph, Norca and Baron. If its important to window cleaners then you can guarantee that Window Cleaning Online stocks it.  No matter if you are just looking for a domestic kit, or setting up a window cleaning business we have the products and prices to help you achieve your cleaning goals. Try window cleaning online today! So for the best range, the best price, speedy delivery, and reliable products, do all your window cleaning shopping at Window Cleaning Online.