Terms Conditions

Window Cleaning Online Terms and Conditions
Windowcleaningonline is an online service. All orders can be placed via our web site. We accept Visa, MasterCard and paypal. If you do not have a credit card you can post an order to us with a Money Order. The money order must be payable to Windowcleaningonline. You must also include your name, address where you would like the goods sent to, a daytime contact number, what items and the quantities of the items you would like. If have access to internet banking you can direct deposit into our account. Please contact us for details. If you have a credit card and do not have access to the internet you can fax your order to us on 03 9819 9119. You must include the card holder’s name, card number, type of credit card, expiry date, 3 digit verification code, what item and quantity you are after, delivery address and a day time contact number. Orders can not be taken over the phone.

Pricing and Discounts
All prices displayed on windowcleaningonline already include any discounts available. No further discounts apply for consumer orders. Prices are current as they are displayed. Prices are subject to change at any time. If you have called us to enquire about pricing we do not guarantee these prices as they may have changed. You must check the web site prior to placing your order for guaranteed pricing. All prices are displayed in Australian dollars and are exclusive of GST. Tax invoices are sent only via email to the “invoice” address provided when ordering.

Window Cleaning Online Delivery and Refunds
Refunds will only be issued in conjunction with consumer law. This does not include any of the following reasons:
We will not refund for change of mind. As an act of good faith we will provide a credit less an administration fee of $10 once we receive the goods back. We will not pay for the goods to be sent back to us. We recommend that when sending the goods back you insure your parcel and send it via a courier or Australia Post Express Post Service so that you can ensure we receive the parcel. We will not be held liable for goods that do not reach us. All parcels must be sent to Window Cleaning Online 100 Auburn Rd Hawthorn 3122.
If you the customer provide the wrong or invalid address we will not refund if delivery can not be made or are sent to the wrong address.  We are happy to re-send the goods for a further postage and handling fee. Goods can only be sent to a valid postal address, not post office boxes.
If you ordered the wrong item we are happy to exchange, however the following conditions apply. If the goods are of the same value only a postage charge will apply. If the replacement goods are of lesser or greater value a postage charge will apply plus an administration fee of $10 to cover the credit card charge cost incurred by us. This amount will be deducted from the exchange value if the replacement goods are of lesser value. We will not pay for the goods to be sent back to us. We recommend that when sending goods back you insure your parcel and send it via a courier or Australia Post Express Post Service so that you can ensure we receive the parcel. We will not be held liable for goods that do not reach us. All parcels must be sent to Window Cleaning Online 100 Auburn Rd Hawthorn 3122.
If we have sent the wrong goods to you we will resend the correct items or provide a refund if required. We will also include an express post envelope so that you will return the wrong items to us.
Non Delivery of Goods – If we have sent the goods and they have not arrived you must notify us within 3 business days of the estimated time of arrival. We will contact the shipping company. If they advise that the parcel has been delivered to the address provided by the customer we will require a statutory declaration advising that you have not received the parcel. Goods can not be refunded or re-sent until we receive the statutory declaration. If the courier company service advises us that the goods have not be delivered then the order will be re-sent at no charge to the customer to the same or different address which ever is more convenient to the customer. If the customer has provided a wrong or invalid address please refer to section entitled this.
Damaged Packaging – a replacement item will be sent. We must receive the damaged item back from the customer.
If there is an issue with the quality of the product a refund or exchange will be given. The item must be sent back to us.

Disclaimer and limitation of liability
The Trade Practices Act and similar State and Territory Legislation in Australia may confer rights and remedies on you in relation to the provision by ninemsn of goods or services on the Network which cannot be excluded, restricted or modified (“Non-excludable Rights”). Window Cleaning Online does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.
Except as provided for by the Non-excludable Rights:
a) all Content is provided “as is” and without warranties of any kind, either express or implied,
b) Window Cleaning Online and its suppliers expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose,
c) Window Cleaning Online does not warrant that the functions contained in any Content or any Communications Facility or your access to the Network will be uninterrupted or error-free, that any defects will be corrected or that the Network or the server which stores and transmits Content to you are free of viruses or any other harmful components,
d) Window Cleaning Online does not warrant or make any representation regarding your access to, or the results of your access to, the Network (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and
e) you (and not Window Cleaning Online) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.
Under no circumstances (including but not limited to any act or omission on the part of Window Cleaning Online) will Window Cleaning Online or its Affiliates be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Network or any Content.
To the fullest extent permitted by law, Window Cleaning Onlines liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Window Cleaning Online to the following:

  • in the case of services supplied or offered by Window Cleaning Online (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
  • in the case of goods supplied or offered by Window Cleaning Online, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

Terms & Conditions

Advertising, links to third party websites
Window Cleaning Online contains hyperlinks and other pointers to Internet websites operated by third parties. These linked websites are not under the control of Window Cleaning Online, and therefore is not responsible for the contents of any linked web or any hyperlink contained in a linked website. Window Cleaning Online provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Window Cleaning Online or its Affiliates. You link to any such website entirely at your own risk.
In some instances, the advertisement will contain representations or offers by the third party advertiser which you can accept by linking to the advertiser’s website and executing the relevant transaction. Such offers are not made by Window Cleaning Online, and the third party advertiser is solely responsible to you for the delivery of any goods or services you purchase on the third party website.
The product prices listed on the site are subject to change without notice by Window Cleaning Online. Window Cleaning Online is not liable for the prices or price changes, including where price changes have not been reflected on the site.
IP Address
Window Cleaning Online has the right to track users IP Address. The information collected will be kept confidential and not shared with another party unless a user has fraudulently purchased or made misrepresentations to Window Cleaning Online.
Cookies
A ‘cookie’ keeps track of the information you provide such as the products in your shopping cart. Windowcleaningonline uses cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but must allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for ‘cookies’ in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network)
You will need to modify your current settings for ‘cookies’ in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network)

Terms & Conditions
Browsers

Internet Explorer Users
1. In an IE browser window, select Tools > Internet Options
2. Select the Security tab.
3. Select the Internet zone.
4. Move the slider to select the Medium security level.
5. Click the OK button.

Netscape Users
1. Choose Edit and Preferences .
2. Click the Advanced menu option in the left column and select Scripts & Plug-ins .
Make sure that Navigator is checked to enable JavaScript for Web pages.
3. Click the Privacy & Security menu option in the left column and click Cookies .
Make sure that one of the three Enable options for cookies is checked.

Opera
1. Choose File , then Preferences .
2. Click the Privacy menu option in the leftmost column.
3. Make sure Enable Cookies is checked.
4. If you want to specify which sites, choose an option from the drop-down menu.
5. You can specify specific servers by clicking Edit server filters .
6. Click the Multimedia menu option in the leftmost column.
7. Make sure Enable JavaScript is checked.
8. Click Apply , then OK .

Mozilla

1. Choose Edit and Preferences .
2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plug-ins .
3. Make sure that Navigator is checked to enable JavaScript.
4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies .
5. Make sure that one of the three Enable options for cookies is checked.
6. Click OK .

Trouble Shooting

If you are having difficulties accessing the site or parts of the site check that:

  • Your cookies and java script are enabled
  • Your cache is cleared
  • You haven’t bookmarked secure pages
  • You have refreshed the page

If you are still having problems please consult your administrator or contact us.

Note 10% ‘GST excluded on all products but is added at the checkout – Window Cleaning Online is the number one supplier of window cleaning products throughout Australia, browse and buy great quality window cleaning supplies such as Sorbo handles, Ettore rubbers and much more at the best price around! We are Australian owned and operated, with the only window cleaning product showroom based at Acorn Window Cleaning’s offices in Melbourne, Victoria. Drop by and look at the wide ranges of Window Cleaning products today! Our product range includes waterfed pole systems, handles, washers, poles, ladders, detergent, scrapers if you use it in window cleaning then you can find it at either Windowcleaningonline.com.au or at Acorn Window Cleaning. Window Cleaning Online is a sponsor and founding member of the Australian Window Cleaning Federation www.awcf.org.au with a strong belief in uniting all window cleaners and making the industry as professional as we can. This includes having the best access to professional window cleaning products at the best prices.

No matter if you’re looking for brushes, buckets, chemicals & treatments, cloths & pads, domestic, ladder accessories, poles, rubbers, scrapers, squeegeestools & holsters, washers and water fed pools. You can find all the top brands and products at window cleaning online or at our showroom. We stock all the major window cleaning brands like Ettore, Sorbo, Wagtail, Eureka, Unger, Pulex, Glidex, Triumph, Norca and Baron. If its important to window cleaners then you can guarantee that Window Cleaning Online stocks it.  No matter if you are just looking for a domestic kit, or setting up a window cleaning business we have the products and prices to help you achieve your cleaning goals. Try window cleaning online today! So for the best range, the best price, speedy delivery, and reliable products, do all your window cleaning shopping at Window Cleaning Online.